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Owned and operated by Willow and Gem Holdings LLC, we are happy to assist with any questions about our products or your order.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like golf simulators, hot tubs, and saunas may have specific delivery details included on their product pages.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse all the way to your door. If your tracking information has not updated, please allow 24 to 48 hours for the carrier to refresh.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, please review our Return Policy page for full details on how to start the process. Our team is glad to walk you through it.
Can I exchange an item for a different model?
We are happy to help with exchanges on eligible products within the return window. Simply contact our team with your order number and the item you would like instead. We will guide you through the next steps to get the right product for your patio or home.
How do I know which product is right for my space?
Each product page includes detailed dimensions, specifications, and setup requirements so you can plan accordingly. Whether you are considering a hot tub for the deck, a sauna for indoors, or a robotic lawn mower for your yard, our team can help you choose the best fit. Send us a message with your space details and we will offer a recommendation.
Do your products require professional installation?
Installation requirements vary by product. Some items like robotic lawn mowers are designed for straightforward self-setup, while larger products such as hot tubs, saunas, and basketball systems may benefit from professional installation. Specific setup guidance is included on each product page.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Built To Last
We curate high-end outdoor and lifestyle products designed for years of lasting enjoyment.
Free Continental Shipping
Most orders ship free within the Continental U.S., backed by our 30-Day Returns policy.


